Microprism Vision Closure Information & Updates

If your lenses have been completed and are currently waiting for you at Microprism Vision, please be assured that they are here and we will make sure they get to you.

We are currently confirming our final collection arrangements and will update this page with available dates and times as soon as these have been finalised.

If getting to the practice isn’t possible, please don’t worry. We will also be making arrangements for completed lenses to be posted where appropriate, with further information about postage added here shortly.

We understand that some lenses may require additional support once they are received. Our capacity during the closure period will be limited, but we will consider these needs individually and do our best to advise what assistance may be available.

See I need help with lenses I already have below for further information.

If you have lenses, a remake, repair or another order currently underway, you do not need to contact us for an update at this stage.

We are working through every outstanding order individually to understand where it is in the process and what arrangements can be made from here. As soon as we have confirmed information about your particular order, we will contact you directly.

We know that waiting without knowing what is happening can be unsettling, particularly while the practice itself is winding down. Please be assured that outstanding orders are one of our immediate priorities and have not been forgotten.

This applies to orders currently in production, outstanding remakes or repairs, and other incomplete orders.

We know that for some patients, receiving your lenses was never necessarily the end of the conversation. You may have questions about how you’re going with them, something may not feel quite right, or you may simply be unsure what to do now that the practice is winding down.

Please don’t feel that you can’t contact us. While our capacity during this period will be limited, we will consider each situation individually and do our best to help you understand what options may be available.

If you need assistance, please email us with a brief description of what is happening. This will help us understand what you need and whether it is something we can appropriately assist with, or whether you would be better supported by another practitioner.

We appreciate your patience while we prioritise the most time-sensitive matters.

If you have an urgent vision or eye-health concern

Microprism Vision is no longer able to provide ongoing optometric care, so please do not wait for a response from us if you are concerned about an urgent change in your vision or eye health.

If you experience a sudden or significant change in vision, eye pain, loss of vision or another urgent eye-health concern, please seek assessment from a registered optometrist, GP or the Royal Victorian Eye & Ear Hospital as appropriate.

In a medical emergency, call 000.

We know that some patients have existing financial arrangements with Microprism Vision, including prepayments, credits, payment plans or other individual circumstances.

We haven’t forgotten about these. Each situation will need to be considered individually as part of the closure process, and we are currently working to clarify what happens next.

If your account requires individual attention, we will contact you directly as soon as we are in a position to provide you with accurate information. You do not need to contact us in the meantime unless there is something urgent that you believe we need to know.

We understand that uncertainty around money can be particularly concerning, and we don’t want to give you an answer before we know that answer is correct. We greatly appreciate your patience while these arrangements are worked through.

We understand that some patients may need information from their Microprism Vision records, particularly if they are moving their care to another practitioner.

Arrangements for access to records following the closure of the practice are still being worked through, and we are not yet in a position to confirm what information will be available, how it will be accessed, or what the longer-term request process will look like.

For now, we ask that patients do not request copies of their complete records unless there is a specific and time-sensitive need. Our current systems require records to be retrieved and exported individually, and our very limited remaining team does not have the capacity to process large numbers of complete-file requests during the immediate closure period.

If you have an upcoming appointment with another healthcare practitioner and they require specific information from Microprism Vision — for example, a recent lens specification or particular clinical information — please email info@microprismvision.com.au and let us know exactly what is required.

Where we are able to assist with a time-sensitive request, we will do our best to do so.

We will update this page with further information about access to records as the closure arrangements become clearer.

We know this may be one of the hardest questions for many of our patients.

Some of you originally came to Microprism after a long search for answers, or after working with a number of practitioners before finding an approach that felt right for you. We understand that being asked to begin that search again may feel daunting.

There isn’t another practitioner or service we can point to as a direct continuation of Michael’s approach. However, that doesn’t mean you are without options for vision care.

Depending on your individual needs, you may wish to look for an optometrist with particular experience in areas such as binocular vision, behavioural or developmental optometry, prism, or neuro-optometric rehabilitation.

To make that search a little easier, we are putting together a state-by-state resource of practitioners and services around Australia, along with some guidance about the questions you may find helpful to ask when deciding who might be a good fit for you.

These practitioners work independently of Microprism Vision and within their own approaches to care. The resource won’t be a list of practitioners who “do what Michael does,” nor should inclusion be understood as a personal endorsement or guarantee that a particular practitioner will be right for you.

Instead, our aim is to give you somewhere useful to begin, and enough information to have a more informed conversation with a prospective practitioner about your history and what you are looking for.

We know that for many of you, this will be one of the biggest questions.

While Michael’s decision to step away from his optometry registration brings his long career as a practising optometrist — and this chapter of Microprism Vision — to an end, it does not necessarily mean the end of the broader body of work he has spent many years developing.

Right now, however, there are important questions that need to be carefully worked through before we can say what comes next.

We are taking advice and exploring whether there may be an appropriate and lawful way for aspects of Michael’s broader work to continue outside the practice of optometry. We don’t yet know what that might look like, and we don’t want to make promises before we have answers.

What we can say is that these possibilities are being considered carefully. If a pathway forward becomes clear, we will share further information with our community when the time is right.

For now, there is nothing you need to do or register for. Any future developments will be communicated through our usual channels and updated here where appropriate.

We’re still here, and if you have an existing matter that genuinely needs our attention, you are welcome to contact us.

During this transition, email is the most reliable way to reach us:

info@microprismvision.com.au

Our remaining team is very small, and we are currently prioritising upcoming appointments, outstanding orders and other time-sensitive matters. This means it may take us longer than usual to respond, but we are working through enquiries as carefully as we can.

If your matter isn’t urgent, we are enormously grateful for your patience. The inbox is being actively monitored, and we will respond as soon as we reasonably can.